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Website Cookie Policy

INFORMATION ABOUT OUR USE OF COOKIES

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information to improve and customise your browsing experience and for analytics and metrics about our visitors both on this website and other media. 

​​​WHAT ARE COOKIES?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device (including but not limited to mobiles, tablets, storage cards and hard drives) when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement. 

​​WHAT TYPES OF COOKIES DO WE USE, AND HOW DO WE USE COOKIES?

Our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. 

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website. 

The cookies used on our website are grouped into the following categories: 

NECESSARY

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Name of
Cookie

First/ Third Party

Provider

Purpose

PREF

Third

YouTube

This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether you wish to have Google’s SafeSearch filter turned on.

GPS

Third

YouTube

Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

YSC

Third

YouTube

This cookie is set by the YouTube video service on pages with embedded YouTube video

VISITOR_INFO1_LIVE

Third

YouTube

A cookie that YouTubes sets that measures your bandwidth to determine whether you get the new player interface or the old.

IDE

Third

Google

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

tfw_exp

Third

Twitter

This cookie is set due to Twitter integration and sharing capabilities for the social media.

__utma

Third

Google

Used to distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

PHPSESSID

First

Domain
(Website)

Cookie generated by applications based on the PHP language. This is a general-purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site; for Sipcom it is used for remembering menu selection clicked by user.

ANALYTICS

COOKIE NAME 

PROVIDER 

EXPIRY 

DESCRIPTION 

_gid 

sipcom.com

a day 

ID used to identify users for 24 hours after last activity 

_ga 

sipcom.com

a year 

ID used to identify users 

_dc_gtm_UA-167617485-1 

sipcom.com

a minute 

Used to throttle request rate. 

_ga_R04R3WDSSM

sipcom.com

a year 

Used to persist session state 

_ga_SXXESQBVG2 

sipcom.com

a year 

Used to persist session state 

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. 

FUNCTIONAL

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedback, and other third-party features. 

COOKIE NAME 

PROVIDER 

EXPIRY 

DESCRIPTION 

_hjFirstSeen 

sipcom.com

30 minutes 

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count. It does not contain any identifiable information. 

YSC 

youtube.com 

session 

Registers a unique ID to keep statistics of what videos from YouTube the user has seen. 

_hjAbsoluteSessionInProgress 

sipcom.com 

30 minutes 

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count.  

_hjSessionUser_2856755 

sipcom.com 

a year 

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count.  

_hjIncludedInSessionSample_2856755 

sipcom.com 

2 minutes 

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count.  

_hjSession_2856755 

sipcom.com 

30 minutes 

The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count.

ADVERTISEMENT

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customised ads. 

COOKIE NAME 

PROVIDER 

EXPIRY 

DESCRIPTION 

_gcl_au 

sipcom.com 

3 months 

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 

NID 

google.com 

6 months 

Collects website statistics and track conversion rates and Google ad personalisation 

VISITOR_INFO1_LIVE 

youtube.com 

6 months 

Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 

drift_campaign_refresh 

sipcom.com 

30 minutes 

Sets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality.  

HOW CAN I CONTROL THE COOKIE PREFERENCES?

You can manage your cookies preferences by clicking on the “Learn More” button on the cookie banner itself, or by using this button. You can change your cookie preferences any time or withdraw your consent right away. 

Should you decide to change your preferences later through your browsing session, you can also click on the “Manage Cookies” link in our website footer. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. 

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers. 

Chrome:
https://support.google.com/accounts/answer/32050 

Safari:
https://support.apple.com/en-in/guide/safari/sfri11471/mac 

Firefox:
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US 

Internet Explorer:
https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc 

If you are using any other web browser, please visit your browser’s official support documents. 

CHOICES ABOUT COOKIES

We ask you for your consent to use each type of cookies when you visit our websites. If you want to change your mind about this, please click here: Manage my privacy preferences to change your preferences.

DATA PRIVACY

For more information on this please see our Privacy Policy.  

For more information about cookies, please refer to the Information Commissioners’ Office

 

 

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