Be compliant with the latest industry standards and improve your customer experience while reducing costs. Secure compliance-based call recording, quality assurance, analytics and AI-driven voice analytics.
Our cloud-based call recording architecture integrates with nearly all the major communication platforms including Microsoft Teams, Skype for Business, Cisco, Broadsoft, Avaya and more.
Record everything you need, from instant messaging and video conferencing to screen capture. Get even more from your data, with speech to text transcription, speech analytics for pace, volume, pitch and tonality, combined with our quality analysis, agent performance metrics and AI-driven call analytics.
100% Compliant Comms
Our Integrated Announcement Server with Opt-Out option ensures MiFID II compliance.
Privacy is protected through dedicated deletion & retention policies stored locally and nationally.
The audit trail allows recordings to be authenticated and capturing of digital signatures.
We provide seamless integrations into most of the leading unified communications solutions in use today to bring interaction compliance, quality assurance, agent evaluation and analytics to companies of any scale. Below are some of the most common software vendors and manufacturers we have worked with but we can integrate with many more.
Skype For BusinessApplication
Which Plan Is Right For You?
A range of plans for enterprise businesses and government, no matter what platform.
Skype for BusinessDemo
|Call Recording||Skype for Business||Microsoft Teams||SIP|
|Audio Conference Recording|
|Video Conference Recording|
|Shared Desktop Recording|
|Call Export with digital signature (WAV, mp3)|
|Agent & Quality Performance Management|
|Live Monitoring||Coming Soon|
|Visual and acoustic recording announcement|
|Recording plan based Opt-In announcements||Coming Soon|
|Emotion and sentiment analysis|
|Keyword and key phrase analysis|
|Natural language processing|
|Best of breed analytics|
|Precise conversational transcription|
|Multi Language GUI|
|GDPR/MIFiD II, E-Discovery, HIPAA Compliance|
|Retention Period (definition based, from one day to endless)|
|User individual (multiple) Retention Periods|
|Multiple Note/Tagging Capability|
|Access Log for Security/Compliance|
|Opt-In server integration possibility||Coming Soon|
These are just some of our many popular products and services helping businesses become better.
Microsoft Teams Call Plans & Direct Routing Array
Take Teams further with the Sipcom HALO™ Platform, giving your business access to over 120 countries.
Contact Centre Array
Go live sooner. Achieve business success faster. Our contact centre is multi-instance and omni-channel.
Consulting Services Array
Our experienced, dedicated consultants are here to help you with every step of your digital transformation journey.
Go global. Stay local.
From San Fran to Singapore, the Sipcom HALO™ Platform provides local access to SIP trunking and phone numbers in over 120+ countries. Let’s take your business to the next level.
We help digitally transform start-ups, global giants and governments. Discover how.