Reporting and Analytics

Six vital solution areas; a single pane of glass. This cross-platform software enables IT teams to manage and secure collaboration and communications platforms. Speedy troubleshooting, accelerated adoption, and cost optimisation for increased ROI.

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Managed, Amplified, and Secured

One single tool to monitor, analyse and collate all platforms information – no matter how disparate the collaboration and communications administration consoles. Fast troubleshooting, whether errors due to user error or underlying infrastructure. Accelerate adoption and optimise costs with increased ROI.

Help desk

Prescriptive guidance on usage, onboarding issues and queries to reduce time trouble-shooting and increase end-user satisfaction.

Benchmarking

Compare and contrast anonymised WSC and UC performance KPIs across multiple sites, users and platforms with crowdsourced cloud intelligence.

Tracking

Let the support team stay ahead of potential issues. Identify and track a customised and targeted set of Execs, VIPs or conference rooms.

Troubleshooting

Identify problems and system anomalies using AI/ML generated insights, creating a centralised hub to tackle troubleshooting quickly and efficiently.

Manage policies

Be able to create all policies to carry out platform security and workflow management.

Usage & Adoption

View system and employee usage and trends across your business. Track company usage for meetings, chats and calls across multiple platforms and accelerate adoption rates.

Core Solutions & Functionality

Platform Administration

Stay on top of everything with benchmarks against multiple platforms, and leverage Machine Learning-based data processing. Phone Number Management, Device Management, Workspace Management, Application Management are just some of the more popular features.

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Reporting & Analytics

Gain clear visibility across your platform’s environment for operational excellence, Usage & Adoption, Call Reporting, System Troubleshooting, Problem Management, Service Reviews are just some of the more popular features.

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Monitoring

Stay one step ahead. Anticipate, identify and resolve system and user issues swiftly with actionable insights. Availability, User Behaviour, Compliance are just some of the most popular features.

 

 

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User Experience

As users leverage their digital workspace, understand their communications experience from the desktop to the cloud, in order to analyse user satisfaction and system effectiveness. HelpDesk, Executive Support, Room System Support are some of the most popular features

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Workflow Automation

Simple and streamlined. Workflows allow end-users to work smarter and faster to optimize and orchestrate their collaboration and communication platforms. User provisioning and workspace lifecycle provisioning are two of the most popular features.

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Which Plan Is Right For You?

Reporting & Analytics

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Sipcom Standard

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Reporting Dashboards
Executive Dashboards
Modality Utilisation
User Adoption & Experience
Capacity Reporting (Platform & Traffic)
Call Detail Records
Quality Analytics
Call Statistics
Call Quality Monitoring & Alerting
Call Quality Trending
Operations Monitoring (Subnet Quality)
Management & Reporting

Sipcom Enterprise

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Reporting Dashboards
Executive Dashboards
Modality Utilisation
User Adoption & Experience
Capacity Reporting (Platform & Traffic)
Call Detail Records
Quality Analytics
Call Statistics
Call Quality Monitoring & Alerting
Call Quality Trending
Operations Monitoring (Subnet Quality)
Room Monitoring
Management & Reporting
Help Desk
Phone Number Management
Policy Management
Devices Management
Billing Records
Platform Monitoring
Zoom, Slack, SfB, Teams, Workplace, Microsoft 365
Service Desk Integration
Optional
Reporting & AnalyticsSipcom StandardSipcom Enterprise
Request QuoteTalk to an expertTalk to an expert
Reporting Dashboards
Executive Dashboards
Modality Utilisation
User Adoption & Experience
Capacity Reporting (Platform & Traffic)
Call Detail Records
Quality Analytics
Call Statistics
Call Quality Monitoring & Alerting
Call Quality Trending
Operations Monitoring (Subnet Quality)
Room Monitoring
Management & Reporting
Help Desk
Phone Number Management
Policy Management
Devices Management
Billing Records
Platform MonitoringZoom, Slack, SfB, Teams, Workplace, Microsoft 365
Service Desk IntegrationOptional

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