Sipcom launches Global Direct Routing for Microsoft Teams

Sipcom has today announced the expansion of its Direct Routing service for Microsoft Teams. This expansion means multi-national companies can now deploy Microsoft Phone System with Teams and the Sipcom HALO™ Platform in over 120 countries. This capability enables clients to benefit from greater ROI on their Office 365 investments. Global Direct Routing is the latest addition to Sipcom’s Cloud Transformation Services portfolio and helps Sipcom clients realise the full potential of Microsoft Teams Direct Routing is designed to enable workforces to make and receive phone calls over the public switched telephone network (PSTN) without the need for on-premise infrastructure or on-staff expertise.


“We are thrilled to be partnering with Microsoft to offer flexible, global deployment options for Microsoft Phone System with Teams and Skype for Business,” says James Davidson, Sipcom, Chief Operating Officer. “We’ve been delivering cloud services with Microsoft for over 14 years. Our track record coupled with our extensive managed services offering will ensure our global clients benefit from an outstanding end-user experience.”


Sipcom’s Global Direct Routing offering includes:


  • Flexible calling plans: (per minute, unlimited per user bundle, per
    second, Bring Your Own Carrier and Bring Your Own Trunk
  • Mix-and-match: deploy both Microsoft & Sipcom calling plans that
    enable customers to utilise their existing voice capabilities and extend
    global-area coverage
  • Compliance with regulatory requirements to simplify deployment
  • Service Desk: 24/7/365
  • Reporting and analytics
  • Omni-channel contact centre
  • Audio, video and screenshare recording
  • A full range of transformation and adoption services


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